• Prices shown are valid for ONLINE ORDERS ONLY plus shipping. PRICES NOT VALID IN STORE.
• All prices are subject to change without prior notice. We will notify you by phone or email if there is a pricing error.
• In stock orders usually ships within 24 hours.
• LOCAL PICK UP orders are NOT same day PICKUP unless notified as such.
• When placing a pick up order you will be notified once the order is ready for pick up as all parts are subject to availability.
• 17-character VIN is required to process order. Orders without 17-character VIN are final sale and not returnable.
• Weekend orders will be processed the next business day.
• ALL PARTS ARE SUBJECT TO AVAILABILITY, and some may require special ordering from the manufacturer. Special order parts are not returnable.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 business days to arrive to us and will be promptly shipped to you. Most orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive at out facility. Once they arrive and orders are complete they will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 business days.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• We do not ship COD orders.
• Glass is available for local pick up only.
• In the case of lost or damaged packages contact us immediately. If you receive parts damaged in shipping, please retain all packaging as this will need to inspected by the shipping company. Your claim will be denied if the original packaging is missing. We will file a claim with the parcel carrier responsible for delivering your package. Refunds will not be issued until the claim is resolved with the parcel carrier, which may take up to 30 business days.
• South Florida Ford Parts is not responsible for any packages that have been lost or stolen after delivery.

• Contact us to arrange for any returns.
• Return request need to be within 15 days of receipt. Returns are not accepted after 30 days.
• A copy of the invoice will need to be included with the return.
• You are responsible for all shipping/freight charges on return orders unless the error is on our part.
• Special order parts are not returnable. Most online parts are special ordered parts.
• There is a 20% restocking fee charged against ALL returned parts. Please note that on a returns original shipping paid on the order is not refundable.
• Parts must be resalable and in the original unaltered packaging. This means do not put your labels or write on original packaging as this will affect your ability to return parts.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• Cores and all returns must have the original part number label intact and in full resaleable condition. Any damage to the package may result in additional restocking charges.
• We are not responsible for installation errors, incorrectly ordered item(s), towing expenses, labor expenses, rental car expenses, and/or any additional repair expenses due to a part that has been installed incorrectly and/or is defective.
• We do reserve the right to refuse returns on any parts we find have been installed, are used or do not meet the above criteria.
• Weekend inquires will be processed/answered the next business day.
• VIN number must be provided, or customer accepts liability for their parts order being correct and understands they are final sale/non-returnable.
• VIN is required to process order. Orders without VIN are final sale and not returnable.
• If there are any questions regarding returns, please ask BEFORE placing your order.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 25% may apply.
• We reserve the right to cancel an order anytime for any reason.